FAQ

What materials are used in your jade jewellery?

Our jewellery pieces are sourced from trusted suppliers and feature Type A natural jadeite. Each item purchased from our store comes with its own certificate of authenticity — whether jadeite, sapphire, amber, or other gemstones.

The settings for each accessory are clearly stated — whether S925 sterling silver, sample silver, or 18K gold — so you know exactly what you are purchasing.

 

What is your return policy?

We only accept returns for defective goods. For protection of authenticity and quality, we do not offer exchanges.

 

Do you offer local certification?

All jewellery pieces purchased from our store come with a certificate of authenticity issued by authoritative testing bodies in China. For customers who wish to obtain certification from local labs (e.g., NGI Singapore), we can arrange this service:

  • Pieces above SGD 1,000 → Complimentary local certification.

  • Pieces between SGD 500–1,000 → Local certification available at a fee of SGD 40.

  • Pieces below SGD 500 → Local certification available at a fee of SGD 70.

Please allow additional processing time for local certification.

 

Disclaimer on Natural Jadeite

Jadeite is a natural gemstone, and each piece is unique. It is common to find natural features such as cotton (棉) or 纹路 (grain lines) within the stone. These are not defects but natural characteristics that highlight the authenticity of jadeite. Please purchase with due consideration, as every piece carries its own individuality and charm.

 

How can I contact you?

You can reach us via our Contact page. We respond within 1–2 business days.